Frequently Asked Questions
Once an order is placed, it typically takes us one to two business days to process.
Items under $1000 are shipped via UPS or USPS mail, with signature confirmation.
Items over $1000 are shipped via Fed Ex Express, UPS, or USPS with signature confirmation.
When an item ships, you will receive an email confirmation with your tracking number. You can see shipping costs at check out.
If you are unhappy with your purchase for any reason, you may return it within 14 days of the sale, subject to the following:
- The merchandise must be in new condition with any and all tags as well as packaging. Any used or damaged merchandise will not be accepted. Any custom items are FINAL SALE.
- All Apothecary, Eyewear, Jewelry, and perishable goods are FINAL SALE and not eligible for a refund.
- All returned merchandise must be accompanied by its original sales receipt
For any returns, please contact us info@jacksonandperry.com and we will be happy to help!