Refund policy
Returns & Refunds
If you are unhappy with your purchase for any reason, you may return it within 14 days of delivery, subject to the following:
- The merchandise must be in new condition with any and all tags as well as all original undamaged packaging. Any used or damaged merchandise will not be accepted.
- Any and all custom items are final sale.
- All eyewear, apothecary, and perishable good are final sale and are not eligible for a return or refund.
- All returned merchandise must be accompanied by its original sales receip
To start a return, you can contact us at info@jacksonandperry.com. Please note that returns will need to be sent to the following address: 315 Washington Street, Cape May, NJ 08204
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@jacksonandperry.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), eyewear, and apothecary (such as beauty products).
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jacksonandperry.com.